Our Policies and Procedures

Our policies are designed to help minimize risks and clarify expectations. Please do not hesitate to contact us at 1(856)725-8301 or [email protected] if you have any questions  about our policies. We appreciate your trust in allowing us to care for your home or business. 

 

Pricing and Payment Policies

1. Flat-Rate Pricing. We offer a simple flat-rate pricing structure that allows you to get a fair price based solely on the square footage of your home and the services you select. That’s it! The price is the price, regardless of the amount of time it takes or how many cleaners are needed. This makes it easy to schedule by phone and gives you a predictable upfront cost. We offer several levels of cleanings, plus many add-on options so that you can customize our services to suit your needs. If you would like a specific service that is not on our cleaning menu, please contact our office and we will be happy to accommodate you if possible. 

 

2. Changes from Original Quote. We offer an upfront price estimate before we even enter your home, based on what you tell us about the size of your home and the cleaning service selected. We reserve the right to change the quoted pricing, including any applicable discounts, if the actual size or circumstances of your home are not as described, or if the booking options selected are inappropriate.

3.  Non-Refundable Deposit. We require a non-refundable $25 deposit for all first-time cleanings. This will be charged when your first visit is scheduled and will be applied to your cleaning. In the event that you cancel the service after it is scheduled, we will retain the full deposit.

 

4. Rate Increases. We reserve the right to raise our rates as needed to adjust for costs, however we will always give our clients advance notice of any price increase.

 

5. Scheduling Requests. We employ the best cleaning technicians in the south Jersey area, so when you hire BUZYBEE CLEANERS , you can trust that you’ll get a great clean every time. While we cannot guarantee the availability of a specific cleaning technician or precise arrival window in advance, we will always notify you of our estimated arrival time in advance of your cleaning date, with a follow-up notification the day before we arrive. For clients who book our recurring services, we offer the convenience of the same day of the week for every cleaning, whether you prefer every week, every two weeks, or every four weeks. Please note that if you reschedule a cleaning, we cannot guarantee the same day of the week for the new cleaning date. See our Reschedule Policy below for more details.

 

6. Discounts. We offer discounts for clients who book Recurring Cleanings on a regular schedule, with the amount of the discount based on the frequency of service. If you change your service schedule or reschedule a cleaning so that it falls outside of your previously selected frequency, we reserve the right to change or eliminate the discount that we would have applied to that cleaning or future cleanings. Please note that if you receive a discount off your first cleaning in return for scheduling recurring service, you must also receive and pay for at least one follow-up service as agreed or you will be charged retroactively for the initial discount.

 

7. Rescheduling. All reschedule requests must be made by phone at least 48 hours before appointment. You can reschedule up to 2 times as long as it’s done 48 hours before appointment after 2nd time you forfeit the $25 deposit and will need to pay $25 deposit again for new appointment. reschedule request will apply only to the date that you specify on and will not affect your regular cleaning schedule. If you need to reschedule more than one cleaning, please contact our office.

Recurring Cleaning customers may reschedule an upcoming cleaning for any day prior to the  next scheduled cleaning at no extra charge, excepting Late Change Fees, if applicable.

 

8. Skipping a cleaning. If you are a Recurring Cleaning customer and you need to completely skip a cleaning, you must contact the office at least 48 hours in advance. Please note that BUZYBEE CLEANERS offers discounted pricing for Recurring Cleanings so that we can keep your home or business consistently clean and provide our cleaning technicians with a predictable work schedule and stable income. The longer we go between cleanings, the more work our technicians will have to do to restore your home to the appropriate condition. If you skip a Recurring Cleaning without notice, you will be charged a $25 Skip Fee on the catch-up cleaning. If you skip two cleanings in a row, you will be charged the full , non-discounted price for the catch-up cleaning.

 

9. Cancellations. Once a service is scheduled, all cancellations must be made by contacting the office in which you will lose the deposit that was made.

 

10. Late Changes and Late Cancellations. Because our cleaning technicians are scheduled in advance, late changes and cancellations deprive them of income. If you cancel or reschedule a service less than 48 hours before your originally scheduled date, we will charge a $25 late cancellation fee to help compensate the cleaning technicians for lost income. 

 

11. Lockouts.  Lockouts deprive our cleaning technicians of their income. If you do not contact us to cancel a cleaning and the technician arrives at your home at the scheduled time and cannot gain entry or is denied access, we will charge you a lockout fee of $100 per cleaning to compensate the cleaning technician for their lost time.

 

12. Happiness Guarantee. We want you to be delighted with our service! If you are dissatisfied with any of our cleaning services, please contact us right away so that we can make it right. We will first assess the situation to make sure that we understand the concern, then will re-clean the problem area at no cost to you. The re-clean must be completed within two business days following your initial date of service. If you are still not satisfied and BUZYBEE CLEANERS is at fault, we will offer a refund or partial refund according to the circumstances. Please note that in order for us to offer a refund, we require that a re-clean must be accepted and completed within two business days from the initial date of service.

 

13. Billing. When you schedule your first service with us, we will take a $25 deposit then Payment is due at time of each service.

We accept all types of payments including cash,Apple Cash,zelle,credit cards, cashapp, Venmo. However with certain payment types we need to charge sales tax. 

 

14. Tipping. 100% of tips goes to the cleaners. Tipping is never required, but it is a lovely way to tell your cleaner that you think they did a great job. If you would like to tip your cleaner, we suggest a range of 10 to 20% of the price of the cleaning. we ask that you put it in a labeled envelope or otherwise clearly label it to make sure that our cleaning technicians know it is for them!

 

 

 

Breakage Policy

Our professional cleaning technicians do their best to protect your home and possessions, but we know that sometimes things get broken despite precautions. Accordingly, we have worked hard to develop a clear and fair policy to cover accidental breakage.

•Please call us at 1(856)725-8301 to report any instance of breakage as soon as possible after you notice it so that we can make it right. Breakage must be reported within 2 days of the incident. Please save the broken item for our inspection. We will review every incident of breakage on a case-by-case basis.

•When value is verifiable and breakage is clearly due to negligence on the part of a BUZYBEE CLEANERS employee, we will reimburse the cost of any broken item up to $100 per item. Item values over $100 must be verified before replacement or reimbursement will be authorized.

•When appropriate, we will pay to have the broken item repaired by a professional restoration company instead of reimbursing the cost of the item.

•We cannot accept responsibility for breakage due to objects that are inherently unstable or delicate, or inappropriately placed, such as top-heavy items with inadequate bases, improperly hung pictures, or wobbly objects. Such situations are regarded as accidents-in-waiting and may occur no matter how carefully our cleaning technicians are working. 

•In addition, we have noticed that the materials used in many window blinds can become brittle over time and may break while cleaning, or even while opening or closing them. Therefore we cannot accept any responsibility for damages to older blinds. If this is a risk you cannot accept, please let our office know which areas we should avoid and we will add it to your home details.

•Please move fragile, unstable, or expensive items to a location we do not clean, or ask us to skip that area completely if you do not wish to accept the risk of accidental damage.

 

 

 

Other Cleaning Policies

1. Employee safety. Our cleaning technicians are the heart of our business and their safety is extremely important to us. The areas to be cleaned must be accessible without excess clutter or hazardous conditions. Indoor temperatures must also be appropriate for them to work safely. For this reason, be aware that in warm weather, please keep house cool and in cold weather, please keep home warm. Ideal temp of home or business inside should be between 68 to 72 degrees. 

 

2. No unfair solicitation of employees. At BUZYBEE CLEANERS we are proud of our wonderful employees and we put a lot of time, money, and effort into recruiting, hiring, and training only the best people. Sadly, some past clients have tried to take advantage of our hard work by trying to “poach” our employees. Please note that our employment contract prohibits employees from accepting private work for BUZYBEE CLEANERS clients unless BUZYBEE CLEANERS is compensated with a finder fee of $2,500. Please do not solicit our employees for side jobs or direct hire outside of this contract. Not only does this place our employee in an awkward situation, it is unfair to our small business. If you attempt to solicit an employee for private hire without paying the required finder fee, all future services will be immediately terminated.

 

3. Additional Services available with advance notice. In addition to our cleaning menu ,we offer an array of Add-on services which can be booked along with your main cleaning. These services may be added to any cleaning on a one-time or recurring basis. Please contact us 1(856)725-8301 or [email protected] for pricing and scheduling. Add-On services must be requested at least one business day in advance of your scheduled cleaning and cannot be added the day of the cleaning.

 

 

 

 

4. Services We Do Not Offer. We specialize in cleaning your home effectively and efficiently and we offer a wide array of cleaning services to suit many different needs. However, we do not offer:

 

•Cleaning inside of laundry appliances

•Shopping or errands outside the home.

•Cleaning inside of curios, china cabinets, stocked cabinets, stocked closets, or drawers.

•Cleaning behind glass or solid doors on shelving units or furniture.

•Organizing items or picking up clutter, which is defined as five or more items in any given area, such as books, dishes, boxes, mail, papers, clothes, or trash that is not in a trash receptacle. 

• Washing any interior windows that cannot easily be reached with a two-step ladder.

•Cleaning window tracks and sliding glass door tracks

•Cleaning anything more than six feet above the ground. Due to insurance restrictions, our cleaning technicians may not use any ladder higher than a two-step ladder. Ceiling fans will be cleaned with a duster or brush if technicians can reach the blades by using a two-step ladder.

•Heavy lifting. Due to insurance restrictions, our cleaning technicians may not lift anything weighing more than 25 pounds.

•Cleaning in areas that are difficult or unsafe to access.

•Specialty cleaning such as patios, computer screens, steam cleaning, drapes. 

•Cleaning of bodily fluids, mold, toys, pet waste, or other bio-hazards except for an ordinary level of bathroom cleaning.

•Cleaning heavily soiled areas or areas of disrepair, including rooms or homes with extreme dirt build-up, mold, mildew, peeling paint, or other unsafe conditions. If your home is in this condition, we can refer you to another company that can provide appropriate services.

•Cleaning extremely cluttered rooms or homes. Our cleaning technicians must be able to move freely and safely through your home with their tools and supplies. If your home is extremely cluttered, we can refer you to another company that can provide appropriate services. 

•Cleaning excessive hard water or mineral stains or buildup. If you have areas of your home that have hard water or mineral buildup beyond what we can clean with standard cleaning supplies and tools, we can refer you to another company that can provide appropriate services.

•Any cleaning that would require cleaning supplies or tools beyond what BUZYBEE CLEANERS supplies. 

•Cleaning inside dishwashers, washing machines, and dryers.

 

 

 

 

 

COVID-19 Procedures

It is a privilege to clean your home and BUZYBEE CLEANERS takes health and safety very seriously at all times. We have implemented several new procedures to help protect our clients and employees during the current public health emergency:

•Our cleaning technicians will bring a face mask and will wear it anytime a client requests it. 

•We ask that each cleaning technician should have at least 6 feet of personal space at all times. If you will be in your home while our technicians are working, please help protect everyone’s health by remaining at a safe distance.

•As always, our cleaning towels are washed before use in your home, and are washed thoroughly before they are used again.

•Equipment and supplies are cleaned between homes.

•No employee that is sick or has any flu-like symptoms is allowed to work.

•Please note that we do not monitor the vaccination status of our employees or clients.

 

 

 

 

Website Privacy Policy

Your privacy is critically important to us.

BUZYBEE CLEANERS is mailing address at:

BUZYBEE CLEANERS

288 Egg harbor rd Sewell,
NJ 08080

 

It is BUZYBEE CLEANERS policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to BUZYBEE CLEANERS (hereinafter, “us”, “we”, or “Buzybeecleaners.co”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Website Visitors. Like most website operators, BUZYBEE CLEANERS collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. BUZYBEE CLEANERS purpose in collecting non-personally identifying information is to better understand how BUZYBEE CLEANERS visitors use its website. From time to time,BUZYBEE CLEANERS may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

BUZYBEE CLEANERS also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https:// BUZYBEE CLEANERS posts. BUZYBEE CLEANERS only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of Personally-Identifying Information. Certain visitors to BUZYBEE CLEANERS websites choose to interact with BUZYBEE CLEANERS in ways that require BUZYBEE CLEANERS to gather personally-identifying information. The amount and type of information that BUZYBEE CLEANERS gathers depends on the nature of the interaction.

 

Security. The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

 

Advertisements. Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by BUZYBEE CLEANERS and does not cover the use of cookies by any advertisers.

 

Links To External Sites. Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

 

Protection of Certain Personally-Identifying Information. BUZYBEE CLEANERS discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on BUZYBEE CLEANERS behalf or to provide services available at BUZYBEE CLEANERS website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using BUZYBEE CLEANERS website, you consent to the transfer of such information to them. BUZYBEE CLEANERS will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above BUZYBEE CLEANERS discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when BUZYBEE CLEANERS believes in good faith that disclosure is reasonably necessary to protect the property or rights of BUZYBEE CLEANERS, third parties or the public at large.

 

If you are a registered client at BUZYBEE CLEANERS and have supplied your email address, Phone number BUZYBEE CLEANERS may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with BUZYBEE CLEANERS and our products. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. BUZYBEE CLEANERS takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

 

Aggregated Statistics. BUZYBEE CLEANERS may collect statistics about the behavior of visitors to its website. BUZYBEE CLEANERS may display this information publicly or provide it to others. However, BUZYBEE CLEANERS does not disclose your personal

information. 

 

E-commerce. Those who engage in transactions with BUZYBEE CLEANERS – by purchasing BUZYBEE CLEANERS services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case BUZYBEE CLEANERS collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with BUZYBEE CLEANERS. BUZYBEE CLEANERS does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

 

Privacy Policy Changes. Although most changes are likely to be minor, BUZYBEE CLEANERS may change its Privacy Policy from time to time, and in BUZYBEE CLEANERS sole discretion. BUZYBEE CLEANERS encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

 

 

CONTACT US

288 Egg harbor rd Sewell,
NJ 08080

Phone: 1(856)725-8301

Email: [email protected]